Reliability you can check, not a claim you have to trust
A failed delivery to Klaviyo retries five times with backoff and, if it still fails, appears in your dashboard rather than vanishing silently. The activity ledger is append only, so nothing is ever deleted and every balance traces back to the entries that produced it.
Retries with backoff
Five attempts, spaced out, before a delivery is marked failed. Most transient issues resolve inside that window without anyone noticing.
Visible failures
A delivery that exhausts its retries shows up in your dashboard as something to retry by hand, instead of disappearing into a missed window.
Append-only ledger
Every entry that ever produced or reduced a balance stays in the ledger permanently. Corrections are new entries, never edits to old ones.
Hosted, not WP-Cron dependent
The program runs on kind loyalty infrastructure, so a quiet store overnight behaves identically to a busy one.
The failure modes this avoids
WP-Cron stalls, plugin conflicts on shared hooks, and WordPress updates that quietly break a plugin's calculation are the three most common ways WooCommerce loyalty tools fail. All three come from running the program's logic inside WordPress. Read the full explanation onhow kind loyalty avoids them, or the technical root cause inwhy loyalty points stop updating.
Reliability, answered
Why do WooCommerce loyalty points sometimes stop working?
Most loyalty tools run entirely inside WordPress, so they depend on WP-Cron firing, on other plugins not conflicting on the same hooks, and on every update going smoothly. kind loyalty runs the program on its own infrastructure, so none of those three failure points apply to it. See the full breakdown on how it works.
What happens if an event fails to reach Klaviyo?
It retries five times with backoff. If it still fails after that, the failure appears in your dashboard as something you can retry by hand, rather than disappearing silently.
Can a balance be trusted if it lives on infrastructure I do not control?
The ledger is append only: nothing is ever deleted, and every correction is a new entry rather than an edit to an old one. Both the balances and the full ledger export to CSV at any time, so you can hold your own copy whenever you want one.
Ten minutes from here to points on live orders
Create an account, install the plugin, connect your store. Free up to 200 orders a month, every feature included, no credit card.
Start free
